Alight Mobile iOS App: Stats & Benchmarks • SplitMetrics (2024)

2 years ago, KBX20000

What’s the problem?

I’ve seen the negative reviews. However, far as I can tell the app is about the same speed as the web site and pretty much displays the same information. I may end up using it for data information to be plugged into Quicken, we’ll see. As far as Alight being the usual bunch of Wall Street money grubbers trying to manage or snarf your hard earned 401k money with non-public, non-reported, “mutual funds” with difficult to determine costs, got no argument with that. Which is why I removed the bulk of my 401k to a self-directed IRA back when my company made the shift; depends upon whether your company allows for that or not, I guess. But the app does what it says on the tin.

1 year ago, mattglobal

Needs a HOME button and Apple Health testing as it does not work

This is my company’s new app to help centralize benefits and encourage wellness. However it will be costing my company a lot more time for me to manage such. The app does not have a back to Home button on any page: when you go down a section for perhaps 8 screens, you have to click your way all the way back through all the screens you just navigated - how frustrating given the amount of branches in this app. Furthermore the app seems to be missing the required permissions to enable Apple Health tracking: when you link it will tell you that is linked but it is not as the app never invokes the Apple Health permissions screen to enable it to read my data so consequently it does not track steps automatically. In addition, I signed up for a challenge to manual record each day if I have met that challenge: however it does not allow you to save any confirmation of completion. The result is an app that takes a lot of time to use and fails to track anything about your health - it also seems the $s my company is providing by tracking things in this app is a con and not achievable.

1 year ago, Marcellus Konrad

Sad buggy system

My husband, who's the money brains in our marriage (I'm an artist, prize winning published author, love event planning, PR, communications, and publishing glossy magazines for the likes of Realtors Association for the greater Sarasota jurisdiction; same for a regional State Farm office in Maryland), is a retired board certified Financial Advisor practitioner of 25 years, with one of the oldest and largest true financial advisory firms in the USA. He's trying to help me complete the process to retire from State Farm. And we keep running into bugs with the app, as stated to be such by State Farm retirement reps we end up having to call, wasting our time and theirs. And of course Alight does NOT provide direct support services via phone. So we're left in the dark until we can call State Farm retirement services the next day. Since my husband has also been a customer of State Farm Insurance (auto & housing) for more than 40 years, he just might escalate the concerns and problems encountered with Alight to the appropriate VPs in State Farm HQ offices, who will want to know how things really are like for their upcoming retirees and this buggy app "Alight Solutions" can't manage to provide real solutions!?!

11 months ago, Ima lover not a fighter!

Uploading docs

I’m being required to upload a receipt for a claim and when I attempt to upload from mobile app it says, “The information that usually appears here is currently unavailable.” When I go on the website from my pc to upload docs it says it only accepts specific formats so I changed the format and even tried to upload as an image but it won’t accept it. I had to do this several months ago for the same purchase but for a different amount and it went through just fine.

1 year ago, jackofalltrades442

Pretty to look at but can't get my money out anymore

In previous versions, I used to be able to figure out how to get my money out of the brokerage account. The help files (if you want to call them that) have you first transfer money into the brokerage money market fund, and then you have to transfer money from your brokerage account Money Market Fund to your Core Funds. It's easy to transfer money into your brokerage account, but the clicks and chats take you on a circuitous journey to nowhere when you want to transfer money out of your brokerage account. I've been working on finding some resolution for two weeks with no luck so far. I'm sure I'll be able to withdraw money before the end of the year, but it ought to be a crime to make it so difficult to accomplish it on your own. It's really not the Apps fault; it's the same on the website.

1 year ago, CMsavvy

NOT easy to setup

After three or four tries, I am finally able to create a user account. If you make any mistakes, it erases all of your input and makes you start over from the beginning. So the first time I must’ve had an illegal character in the hint field, which is an optional field the second time, I had a letter in the Hitfilm that was also a letter in my password so again had to start over blanked everything out. This is silly so I’m just gonna forget the hint field all together and hopefully this thing will allow me to register for gosh sakes, put all of the things you can’t do on the first page to at least give us a chance, don’t pull out edits from nowhere and then make a start over with a blank screen. Aargh!!

2 months ago, Chocolateballer

Chip

Hello! I love the fact that we, as retirees, hv a website to support us during our journey but no information is provided to designate what it can be used for nor how to access it! I hv attempted but to no avail; that’s why mine is still here, at the end of each year! If it belongs to us as retirees, why can’t it just be sent as a check or deposited into our bank accounts? I hv yet to figure out how this works totally after 4 years! I wld gladly return receipts for purchases. Is this a human test of some kind? I’m totally tired of playing it. Why can’t we keep it simple I.e. receive, spend and report expenses, if needed? Otherwise, what’s the point? Please direct me to the correct source for more education on this issue because U hv yet, to this date, hd the pleasure of using the funds! I Hv submitted receipts but nothing returned! Who is the contact that will respond???

4 months ago, andybdjgsgbdj

Representative of en masse poor quality software

The problem with this software is not unique to problems of current IT industry which is proliferation of properly written and tested software. For example reset password, which worked fine and redirected to the login page. While trying to login - it says user does not exist. To a business user that would not make sense. To a technology specialist the potential reason is a bad design or bad implementation where it’s syncing behind the scene, but the functionality does not handle that or give the user notification that come back this may hours later and try. This is the pandemic of software industry today where massive scaling created silos where components are built individually and stitched together at the end - and the end user experience is left to the fate of the end user.

2 years ago, Artist looking for a way

Disappointing at best

As far as a useful tool for managing my HSA, this is the worst one I’ve used. 1. It ran me through logging in 4 times before I could see my account. How a faceID? 2. Once I was looking at my account, when I would follow a link, half the time I was logged off. 3. When I tried to have a look at the HSA store, which is a joke. If won’t let me buy OTC meds at Walgreens, then at least carry those in the HSA store, but they plenty of sunscreen. 4. I can not believe that everything needs to be submitted for reimbursem*nt, and then when submitting for a reimbursem*nt, they don’t even ask for a receipt? Did 5th graders make this app? The developers of this app should have to use it to manage their health care spending and see how they feel then.

9 months ago, Mike Bradshaw (bmike)

New employee experience isn’t so good

I am a new employee at a company that uses this app for benefits. The app is quite annoying as it doesn’t do all the tasks I need and opens an in-app web browser where the top of the screen it taken up by an add to i stall the mobile app. Can these two teams talk to each other and figure out if the web page or the mobile app should be the one doing the task? Some other things are nice but even when I go to the web site on a computer it pushes me to the mobile app for auth which then opens a web page which then asks me to use the mobile app. This all would be hilarious except I’m just trying to manage my benefits.

2 years ago, Oregun8

Can’t sign in after upgrading to iPhone 13

I never had any issue using this app until I just upgraded to an iPhone 13. Now I can’t sign in. I tried changing my password and it says I’ve successfully changed it, but still won’t log me in. I’ve changed my password twice and it’s doing the same thing both times (says “your entries do not match with our records”). So frustrating. It doesn’t even give me the option of using Face ID either now (and I DO have Face ID enabled for Alight). Help please!

3 months ago, Coopstlou

App not much help

I returned to work March 12. Paid bill which covers March 1-31 in February. Now received bill for April which, although I don’t want to pay because I’m back at work, feel as I must or I’ll lose benefits or get charged for medical bills that I’m still trying to get covered. I’m I supposed to pay? Don’t know-app not any help. I’m I overpaying? Don’t know-app not any help. Can I ask to find out? No-app not any help. Can I pay using my iPhone on the app? Don’t know- app won’t open to payment page. Have to get on computer and pay with makes having to download and use the app unnecessary and a waste of time. Apps not useful are worthless. I hope my company isn’t wasting their resources with this app. For me, It’s not much help.

4 months ago, ValleBob

Works better than the online site

Feels like they did it on purpose, but the website is always giving me trouble to log in, after log in is not always running (“we are experiencing some cuz, please come back later”) The app seems to work reliably and makes easy to find some information (I.e., providers contacts) Does not replace the website for me, as I prefer a real keyboard and a big screen, etc.

8 months ago, ben1222122

Good luck with lump sum rollovers

Info is scattered about. UI jumps back and forth between app and website. Distribution flow is confusing—I just want to roll my pension to a 401k, but it keeps asking me for ACH banking info? “Mail to participant” option says no address on file, but my address shows up everywhere else. It shouldn’t be this hard. I shouldn’t need to call and wait 15 minutes to talk to someone in 2023. I shouldn’t need to dig so much for SPD, LOD, etc. And thank god I know enough to not want my rollover to go to my bank account, I can only imagine how much Alight’s UX incompetence has cost less experienced people in taxes and penalties over the years, who just go along with the flow. Can’t wait to consolidate to a more competent record keeper.

1 year ago, Marc36401

Lacks an Important Option

I only use for a Health Reimbursem*nt Arrangement and would like to be able to add remarks when submitting a claim, not to solicit a reply, but to provide additional explanation when it might be helpful for claim processing. It would also be nice to be able to request changes to recurring amounts when Alight fails to update. Example: I had premium increases for insurance premiums that I expected to be updated by Alight since I bought the insurance through their agent, but continued to be reimbursed the old premium amount. I tried calling today, but lost patience after over 45 minutes holding.

2 years ago, Thvedt

Non-functional

And I mean completely non-functional. I try to log in, and it pops up a request to enter a phone number. Presumably this is to set up two-factor authentication. It sends me to the web, where I can log in (so I know my credentials are right), but when I go to the personal information page to add my phone number, there’s no way to do it. There’s a link to change my email address, but not my phone number. Back to the app - if I decline the request to add a phone number, it just dumps me back to the login screen. Very frustrating. After the latest version came out, I tried again. Same annoying waste of time. I’d rate it zero stars if I could.

2 years ago, senior but not dead

Informative but a little awkward

Generally informative and useful. I like being able to see the performance and ratings of each option. The one thing I found tedious was trying to go back to the previous window. It kept taking me back to the first page and I had to re-enter all my previous choices. Navigation could be improved.

2 years ago, Philsallee

Clearly the ratings are stacked

There is no way this app has a legitimate 4.8 star rating. It is the most convoluted and difficult to use interface I have ever seen, slow and extremely confusing to use. I have to click on the account balance repeatedly in multiple summary screens and wait for pages to load just to see a breakdown of my holdings and then to get to the brokerage account I have to find the hidden option and several more clicks later actually see what the holdings are. Forget actually seeing any historical charts or balance history or making trades or changes to the investments. It’s a nightmare of an app compared to Fidelity.

1 year ago, LennysMach

Alight Doctor information is incorrect

Went to look for a doctor on the Alight website in my area and almost all them were listed at the same address, which is not possible, and mostly the same phone number. The doctors did not work for the facility at the address listed and most of the phone numbers provided were the same facility, again wrong information. It makes me wonder what other information is incorrect. Not sure what the Alight app or website would be used for other than looking up this information. They use health grades for reviews and Bios so there is not much benefit using Alight that I can see.

1 year ago, Msl8dy R Type

Needs some basic improvement

This app is connected to my employers benefits & while it’s good for displaying info, it’s lacks basic upload capabilities if you need to submit a file or receipt. The only option is the camera, which is no good when most of my receipts are emailed to me, not printed. Or I have option to download from the provider as opposed to printing. It means, I have to always go to the website for reimbursem*nt requests instead of using the app. This should be basic, so it seems like a big flaw.

4 months ago, puss*nandtang

Worst experience

The app is extremely difficult to use and when you try to call them, the prompts send you on a never ending loop of not being able to speak to a representative. After hours of trying to speak to a representative to transfer my funds out of the plan, they did it wrong and were sending the funds for the Roth portion to the correct BD and the traditional funds to the wrong BD. I will be extremely happy when my funds are out of their control. I would have never known there was an issue unless I constantly followed up with the process.

5 months ago, Iamgpop1

I love the convenience

I can pretty do anything from within the app. It’s quick and convenient. It makes me feel I have control and instant view over my money and benefits. I would give it 5 stars but there is something odd about using the app on my iPhone. I log into the app but while I’m in the app and says I should open the app for better experience. Been like this for about a year even after getting an update for the app.

4 months ago, Spicyboy11

Landscape Page Orientation Bug ( iPad ) Is FINALLY Fixed!!!

What a joy to log in for the first time in a while, and have the screen automatically switch from Portrait to Landscape View on my iPad. I have a bluetooth keyboard for my iPad that is also an attached stand, so it keeps it landscape. The Alight App used to suck…It’s came so far! Grateful.

1 week ago, SargentZero

I suspect my money is unsafe with Alight

My account was associated with some random phone number from day one. Account got locked and Service agent said they would have to mail me a password. Months later… No password. I request another one. Finally get it in the mail but it doesn’t work. Unfortunately it is past their operating hours. I tried using the app and to get help from the “chat” bot. That thing is hilariously terrible. There is almost zero percent chance this company is legally compliant based on this level of ineptitude. Checkout the reviews of this app and sort by most recent. It is a clear pattern.

1 year ago, Dave in Tucson

Alight is not all right

The only thing worse than the app is the poor service associated with services in their application. This company has no problems publishing incorrect and deliberately misleading information about investments, returns, and HR related services provided. Interesting how many of recent reviews are 1-2 stars and look written by real people. Short, bot, spam like, suspiciously short positively reviews appear to be skewing averages. Consider putting your money somewhere else as soon as you have a choice. Ethical concerns experienced with Alight also extend to their apple reviews. yea this is too true to be written by a bot.

1 year ago, lexfothergill

What’s the point

I’m not understanding what the point of this app is i can easily put in all of my login info into all the fields but once i choose to sign in it loads absolutely nothing just a blank loading screen. I tried to use the website and it can’t find my company name which makes no sense when the app displays it with no problem has me seriously regretting signing up wen i cant even manage anything. NEEDS TO BE FIXED IMMEDIATELY. I’m not the only one having this issue if i go by the reviews. Having people pay for something they can’t even look at its terrible business

6 months ago, A tried and true customer.

Alight Mobile

The app is so confusing and I’m pretty efficient in traveling through apps. I would like to suggest that the first page after logging in should have two options: Active Employee or Retiree Make a selection then it should open if your information is An Active Employee or Retiree otherwise tell you that you are in the wrong portal. Then after you are successfully entered you information can be viewed. This app is so confusing.

1 year ago, traceb_512

Doesn’t load

I’ve been trying to access my LOA for almost 2 hours now with no luck. The app is worse than the website and that’s saying a lot. It doesn’t load. If you do by chance get it loaded, it redirects you to another page and that page doesn’t load AT ALL. There’s no access to my secure messaging anymore, there used to be. I can’t check on my secure messages or the status of my LOA unless I sign in with the web browser. There I barely have access either. Their ENTIRE system is a joke. One big freeze up after the other. I really hate this app.

2 years ago, mattj624

Buggy mess

When I search for my employer, it sometimes will not show any results. When it does, and I select mine from the list, it takes a good 20 seconds to respond. From there, I’m given a variety of errors. One states there is a glitch in the system and another stating that the mobile platform for my employer is unavailable. The name of my employer is also cut off in the error. My employer’s name contains an ampersand (&) and it seems to be confusing their system (or at the very least, is messing up the error messages because that’s where the name cuts off).

1 year ago, buyhevs

UPDATE: Doesn’t lock up

They have addressed the lock ups. Would get a 5-Star if I could buy with less clicks ——————————— I try to buy on down market days; but on days when the market moves the most, the app locks up before I can start the process. It isn’t cell zone coverage; as I just used my phone as a modem, and was able to move the money via the website on my laptop.

2 years ago, Susx99

Badly Programmed

This app nearly has a meltdown every time you change anything or access your already limited information. Seriously got forced into accepting cookies because the notice basically covered the entire screen and X button was noticeable but didn’t work every time I tapped it to close that stupid notice. Did everything on the computer and still had problems getting the app to tell me anything about my coverage other than it’s an option. Hopefully your job doesn’t make you sign up with this app.

12 months ago, AuroraTim

Disappointing

Both app and full website are poor. I submitted several feedbacks regarding not being able to generate a statement, only being able to access the latest quarterly statement (in their secure mailbox), never get notified by text when a new statement is available even though that option is enabled (at least that’s what it shows). Very basic things work, but overall, navigation within both the app and the home site is like Pong era technology. My company (Raytheon) ought to be ashamed for jettisoning Fidelity (pretty good app/site) for this.

2 years ago, Roxychan1

Prehistoric Site

This is the most basic and flawed app(and even main site) I’ve ever had to use. They don’t display all of your information to you. I can’t see my payment history. I ended up paying for 1 months coverage twice because it kept saying I was overdue and would lose my benefits, then both payments went in at almost the same time even though one was paid WEEKS before. The virtual assistant doesn’t assist with anything at all, basically just a “frequently asked questions” tab. Get it together people.

9 months ago, phxpaul

Still needs work

For longest time I could not get the app to work correctly. Create account, set password sign in. Then the next sign in, it would not work. Pushed through the sign up procedure. Well there fixed and it’s working great with face-I’d, but the camera function to record your insurance card is HORRIBLE! It’s to aggressive when it’s in automatic and record’s screwed images. And regardless of manual or automatic settings, it rarely in focus.

10 months ago, sanchandayou

Cant find my pay stubs

I can see what I’m getting paid the day before I get paid and that’s great and all but if I click on it, it doesn’t even show me where that’s coming from. This is the only place where it would be for me to find it and I feel like I didn’t get paid as I should’ve last week. Where do I find it?? Am I just dumb or is there a glitch?

1 month ago, gchild469

App doesn’t work with Apple Watch Anymore

When I first downloaded this app back late last year, I was able to use my Apple Watch and the health app and upload steps for incentives. Now, since early March update, I cannot do anything with it. I go to website and it still will not let me link/unlink my health data through Apple Watch. I have also deleted and redownloaded the app without any success. Can you PLEASE fix this! It worked before your last update!! Otherwise, this app is complete junk and owners don’t care if it’s broken.

9 months ago, JesterOC

Trying to open app issues

Just trying to open app it goes crazy and flashes a lot of unfinished UI screens followed by many popup dialog boxes saying that i was logged out. Never can login. Wiping the app from the phone dies about the same but ends blank and does not produce the logged out messages

4 months ago, Neubdad

Very frustrating and lacking

Our previous health benefits app/ program was very easy to use and all of our benefits info was right in the app. It is hard to understand how you get the credit for your activities and reimbursem*nt requests often get rejected. The well-being activities are very unclear how to use them and how to get credit for them. It makes it challenging to obtain our full health benefits using this new program. Long way to go before this app is good.

7 months ago, LadyLaughsALot

The ap is useless!

I would give it ZERO STARS if I could. It’s far less than functional. It tells you what benefits are available IF you can figure out how to get to the right screen, but after you have reviewed the “suggested” plan the first time and it kicks you out in the middle of reading about it, then it won’t allow you to see the specifics ever again, and it won’t let you see anything other than the name, cost and signup button for the other options even though you do exactly the same steps as

9 months ago, BMW2009

A poor excuse for a benefits app that never works

I’ve been at my company 5 years and have never gone past the main login page for this app. everyday it’s always the same message when you click on anything beyond the front page “we are currently experiencing technical difficulties. Please try logging in again later” . never fails! always have to go to the website. clearly no one is checking it since it’s always happening. how is this so highly rated? developers must be paying for good reviews

1 month ago, Love Tmobile

Terrible app and zero response from support!

Incredibly poor app. I have had a Vanguard account for 27 years and while their is nothing to write home about, it is light years beret than this. Also, you can call VG when you have an issue. Alight, no number to be found. My app has a zero balance for my account and I can only see my account balance on the website. Opened a ticket over a month ago and keep the same message how they are working on my request and I will hear back in 5 business days.

2 years ago, a13bc3

App is unusable for anything but basic viewing

I have had many issues with this app, especially with documents that have been sent to my secure mailbox. The documents will have an attached pdf, but will not open it when the document is selected. After speaking to support personnel, I was told that I should be using the website rather than the app. Therefore the app does not provide any support.

2 years ago, Eight Hours Day

Limited functionality - at best

The app is consistent with the level of usefulness that Alight provides to their customers - to be expected by a legalized group of scammers. You can get basic account balance and contribution amounts, but that’s about it. You can increase your contributions to your 401k, and that’s about it. Forget about accessing any health information - doesn’t work at all despite what their ads claim. Financial account information seems to lag by a day or two. Asking for tech support for this app is an effort in futility.

11 months ago, Kurtw47

Good but extremely difficult to sync with other financial apps

They have made the security of this app so extreme it won't sync with other programs without hours of work. Even if you succeed, they will change something and knock you offline. I have moved the majority of the money in my 401k out because they are so extreme. For example, Charles Schwab can't keep the connection to them. Really makes me sad.

6 months ago, BlTCH STEWIE

Poor customer support

Look at the reviews that are 3-star or less. I don't have the energy to retype what's already been said. The coverage I signed up for doesn't match what I'm being charged (without notification). Request submitted about discrepancy 2 days ago. Still showing "to be assigned". Insurance will be active in less than 2 hours... I have no control over the extra amount coming out of my paycheck. How are reimbursem*nts handled?

2 months ago, Michigyrl

App is terrible

I haven’t been able to make a payment on the app this year although I’ve tried several times. I’ve tried on multiple devices as well. IT department sent me an email issue was resolved but it wasn’t. For something as vital as healthcare it should be a seamless process and at the very least there should be good customer service/IT support and there is not. It’s the law we have coverage, yet it’s easier to pay Old Navy, than health coverage and that should not be the case.

9 months ago, Ej25wrxturbo

Trash

This app needs a serious overhaul. I have no clue how it has a 4.8 star rating. It’s hard to navigate. Certain areas will act like they are loading only to have you met with a “your request cannot be processed at this time error” the company too is trash. They do all they can to make sure you can not get your money if you need it. There is always some reason as to why. Set up direct deposit? Takes a minimum of 14 business. This is 2023! Nothing takes that long anymore! Get it together!

2 years ago, Edger66

Clunky app

The app is fine for a very high level assessment of your investments but does not provide data for a closer view of fund performance over a short period of time (weeks). Also, you’ll spend a fair amount of time clicking around and waiting for the App to provide a response. I don’t think this is an internet speed issue, but something spinning in the background that slows things down. One more thing, there’s no way this app rates a 4.8 stars. I just thumbed through the ratings and it’s a 3 star at best.

2 years ago, Freedomlt3456

So bad in every way

I used to sign into the webpage and it wasn’t great but it worked. Now, I have a much longer sign in process to use the app, and then it boots me back to a browser pop up every time I try to click a link in the app. And the pages don’t load well in the pop up browser. Overall can’t actually get anything done and very frustrated. The app just adds more steps and takes away functionality. It’s as though this was rolled out without any testing at all or something.

1 year ago, DaveEgger

Sus App Rating

4.8 rating but I literally cannot see a positive review in the last several months? App is trash. Slow, buggy, sends to website for basically everything which is also slow and buggy. Incapable of attaching documents to a reimbursem*nt request, will take photos only. Zero real support from the company. Denied claims with no explanation besides ‘send documentation’, which I did, but no mention of what is missing or what is still needed. This is a corporate wellness reimbursem*nt not underwriting for a mortgage!

Description

Access your employer benefits – health, retirement and payroll details anytime, anywhere. Alight mobile app is available for any employee and benefit participants of companies that partner with Alight Solutions to administer their HR and benefit programs. Once logged in, you can access your personal benefits information wherever and whenever needed. Use this app to: - Find a doctor or urgent care clinic - Enroll in important benefits - Review your medical plan and spend - Review your 401(k) contribution elections and make changes if needed - Review your pension benefit - See if you are on track for retirement - Access and save a copy of your insurance card - Get help from your personal Health Pro - Explore other benefit resources all in one place - Review your time off balance - Accessing your Wellbeing benefits and step challenges with HealthKit integration Disclaimer: Features available on this app are dependent on your employer’s benefit plan. Subject to terms, conditions and availability. Alight is a registered trademark Alight Solutions LLC. ABOUT ALIGHT SOLUTIONS Work and life. Companies and people. Innovation and understanding. We understand the powerful human connections that create success for your organization. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We are proud to be shaping the future of work and life for organizations, people and their families.