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User profile for user: rebotical
rebotical Author
User level: Level1 15 points
beats flex wont turn off. I can disconnect them from my phone and computer, but the light on them stays blue. I tried resetting by holding the power and low volume buttons for 15 seconds before releasing, but it just seemed to signal to my phone that it was trying to reconnect.
iPhone 11, iOS 14
Posted on Jun 26, 2021 10:45 PM
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User profile for user: lane09
lane09
User level: Level1 4 points
Posted on Jun 29, 2021 7:15 PM
I have had the same issue. Today my Beats Flex had the white power light remain lit after hitting the power button. I heard the sound signaling that it powered down and it disconnected from my phone.
The white light remained on and then I tried powering up and was able to. It was low battery so I plugged it in and the white light remained instead of turning the usual red to signal it is charging.
After removing it, I no longer could get it to power on or off nor connect to my phone. I factory reset it and the white light still remained on, without ever blinking to signal it was ready to pair. Now it will no longer connect to my device.
I purchased them 1/4/2021 and have had no issues until today.
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User profile for user: lane09
lane09
User level: Level1 4 points
Jun 29, 2021 7:15 PM in response to judysings
I have had the same issue. Today my Beats Flex had the white power light remain lit after hitting the power button. I heard the sound signaling that it powered down and it disconnected from my phone.
The white light remained on and then I tried powering up and was able to. It was low battery so I plugged it in and the white light remained instead of turning the usual red to signal it is charging.
After removing it, I no longer could get it to power on or off nor connect to my phone. I factory reset it and the white light still remained on, without ever blinking to signal it was ready to pair. Now it will no longer connect to my device.
I purchased them 1/4/2021 and have had no issues until today.
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User profile for user: rebotical
rebotical Author
User level: Level1 15 points
Jul 7, 2021 9:51 PM in response to lane09
Hi again. I let my headphones run all the way down, charged them fully and the same thing is happening that lane09 describes. The light will flash like it is resetting, but then just goes back to white. They will not turn off nor connect with my phone or MacBook Air.
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User profile for user: judysings
judysings
User level: Community Specialist
Jul 11, 2021 11:26 AM in response to rebotical
Hi rebotical,
It might be helpful at this point for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.
Contact Apple for support and service
Take care.
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User profile for user: rebotical
rebotical Author
User level: Level1 15 points
Jul 7, 2021 9:52 PM in response to judysings
Hi again. I let my headphones run all the way down, charged them fully and the same thing is happening that lane09 describes. The light will flash like it is resetting, but then just goes back to white. They will not turn off nor connect with my phone or MacBook Air.
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User profile for user: judysings
judysings
User level: Community Specialist
Jun 27, 2021 5:32 PM in response to rebotical
Good afternoon rebotical,
Welcome to the Apple Support Communities!
It sounds like you are not able to turn your Beats Flex earphones off, and we'd like to help.
Try charging your earphones for at least 30 minutes before troubleshooting.
Set up and use your Beats Flex earphones
"The power button is on the right control module.Press and hold the button for 1 second to turn your earphones on or off."
When you tried to reset the earphones, did you wait until the LED indicator light flashed before releasing the buttons?
If not, try resetting the earphones again.
Reset your Beats earphones
If the issue persists, please reply to this thread and we'll do our best to help you!
Take care.
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User profile for user: rebotical
rebotical Author
User level: Level1 15 points
beats flex wont turn off
